North American Disaster Relief Beneficiary Service Coordinator

Samaritan's Purse; North Wilkesboro (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

On-site clinic

Health insurance

Dental & vision insurance

Flexible spending

Disability insurance

Paid family leave

Life insurance

401(k) plan

Holidays & vacation

Sick days

Job summary

Samaritan's Purse in North Wilkesboro, NC seeks a bilingual Beneficiary Service Coordinator for the North American Disaster Relief team. You will interview applicants, gather background information, and maintain confidential files through the application process.

You will travel to field sites as needed, answer calls, and support disaster-affected homeowners. A two-year degree and 2–3 years of related experience, strong communication, and faith-based alignment are required.

Qualifications

• Associate's degree or equivalent required; 2–3 years related experience preferred.
• Intermediate technology skills.
• Ability to analyze, organize and prioritize work while meeting deadlines.
• Excellent written and verbal communication.
• Ability to adapt quickly to change.
• Well organized with attention to detail.
• Active listening and critical thinking.
• Empathy and ability to understand others' experiences.

Responsibilities

• Interview NADR beneficiaries and gather background information and eligibility details.
• Maintain confidential beneficiary files and accurate documentation.
• Communicate with beneficiaries and assist during the application process.
• Travel to field locations to assist with Case Management.
• Handle inbound and outbound calls to assist disaster-affected homeowners.
• Perform other duties as assigned.

Skills

Tech literacy

Communication skills

Organizational skills

Active listening

Critical thinking

Education

Associate's degree or equivalent

2–3 years related experience

Tools

MS Office

Job description

• Medical, prescription, dental & vision insurance
• 10 sick days

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking a Bilingual Beneficiary Service Coordinator to join our North American Disaster Relief team in North Wilkesboro, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of a Bilingual Beneficiary Service Coordinator, you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Work with potential NADR beneficiaries to identify best-matched candidates based on need, eligibility and other program criteria. Interview applicants and gather pertinent background information including financial history.
• Maintain proper documentation and tracking to ensure successful completion of each project. Keep detailed files of each beneficiary's needed documentation, ensuring the data is kept strictly confidential.
• Communicate and minister to beneficiaries, keeping them informed during the application process and assisting in their requests.
• Travel to field locations to assist with Case Management for Short-Term Needs Programs as needed.
• Take inbound/makes outbound phone calls to serve homeowners affected by disaster, needing assistance with rebuilding their homes, and assisting with overflow calls as needed.
• Other duties as assigned

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

• Associate's degree (A.A.) or equivalent from two-year college or technical school; and two (2) to three (3) years related experience and/or training; or equivalent combination of education and experience.
• Intermediate technology skills.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Highly effective communication and written skills.
• Ability to adapt quickly to change.
• Well organized with excellent attention to detail.
• Proven ability in active listening and critical thinking.
• Ability to identify with and understand another persons experience or point of view.
• Ability to recognize, analyze, and solve problems.
• Twelve credit hours of college-level Biblical Studies preferred, not required

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

Domestic Full Time

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Type: Full Time

Department: North American Disaster Relief

Location: North Wilkesboro, NC

Language Requirement: Bilingual in Spanish required

Travel: Up to 30 days of travel per year