On-Call Concierge: Guest Services & Front Desk

American Cancer Society; Dallas (TX); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement plan

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Concierge to be the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment. This on-call, as-needed position requires flexibility across day, evening, overnight shifts, including weekends.

Responsibilities include greeting guests, guiding check-in/out, providing information on lodge amenities and community resources, coordinating transport and Hope Lodge services, responding to requests and

Qualifications

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, retail, nonprofit services, or a related customer-facing environment is preferred.
• Minimum 1 year of customer service experience preferred.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation and Hope Lodge services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain an organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)
• Answering incoming phone calls
• Processing guest referrals
• Conducting room checks
• Providing new-guest tours
• Supporting guest check-outs during daytime shifts
• Supporting guest check-ins and tours during evening shifts
• Maintaining front desk coverage until the next scheduled team member arrives

Skills

Strong communication

Customer-focused

Multitask

Problem-solving

Microsoft Office proficiency

Education

High School Diploma or Equivalent

Hospitality or customer service training

Experience in nonprofit or guest-facing environments

Minimum 1 year of customer service experience

Job description

The American Cancer Society is seeking a Concierge to be the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment. This on-call, as-needed position requires flexibility across day, evening, overnight shifts, including weekends.

Responsibilities include greeting guests, guiding check-in/out, providing information on lodge amenities and community resources, coordinating transport and Hope Lodge services, responding to requests and