Guest Experience Concierge - Front Desk & Events

A&W CANADA; Santa Clara (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen in Santa Clara, CA to greet tenants, guests and vendors and to provide concierge services. The role includes scheduling reservations, planning events, and guiding visitors throughout the building. Excellent communication and a friendly, proactive attitude are essential.

Schedule includes Friday 7:00 am - 3:30 pm and Monday 3:00 pm - 11:45 pm, with a 16-hour total duty window. Pay is $27.00 per hour for full-time hours.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication skills

Multitasking

Basic computer skills

Job description

Planned Companies is seeking Front Desk Associates and Doormen in Santa Clara, CA to greet tenants, guests and vendors and to provide concierge services. The role includes scheduling reservations, planning events, and guiding visitors throughout the building. Excellent communication and a friendly, proactive attitude are essential.

Schedule includes Friday 7:00 am - 3:30 pm and Monday 3:00 pm - 11:45 pm, with a 16-hour total duty window. Pay is $27.00 per hour for full-time hours.