On-Call Concierge: Front Desk & Guest Support

American Cancer Society, Inc.; Dallas (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The Concierge at the American Cancer Society, Inc. serves as the first contact for guests, managing front desk operations, answering inquiries, and coordinating transportation. This on-call, as-needed role requires broad availability, shifts including day, evening, and some overnights, with weekend coverage. Starting pay is $19.50 per hour; ACS offers benefits and PTO, and a supportive environment aligned with our lifesaving mission.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Experience in hospitality or guest services preferred.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Greet guests and manage check-in/out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Communication skills

Multitasking

Microsoft Office

Phone systems

Customer service

Flexible schedule

Problem solving

Education

High School Diploma or Equivalent

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phone system

Job description

The Concierge at the American Cancer Society, Inc. serves as the first contact for guests, managing front desk operations, answering inquiries, and coordinating transportation. This on-call, as-needed role requires broad availability, shifts including day, evening, and some overnights, with weekend coverage. Starting pay is $19.50 per hour; ACS offers benefits and PTO, and a supportive environment aligned with our lifesaving mission.