Guest Services Concierge: Front Desk & Safety

American Cancer Society, Inc.; Boston (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development programs

Job summary

The Concierge at the American Cancer Society serves as the first point of contact for guests, managing front desk operations to ensure a welcoming, safe environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The pay for this position is $19.50/hour + 15% weekend differential Sun-Thurs, 4-11pm, with benefits and opportunities to contribute to a lifesaving mission.

Qualifications

• High School Diploma or equivalent; hospitality/customer service education is a plus.
• Previous experience in hospitality, guest services, or related field preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Customer service

Hospitality

Multitasking

Communication

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Multi-line phone system

Job description

The Concierge at the American Cancer Society serves as the first point of contact for guests, managing front desk operations to ensure a welcoming, safe environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The pay for this position is $19.50/hour + 15% weekend differential Sun-Thurs, 4-11pm, with benefits and opportunities to contribute to a lifesaving mission.