On-Call Concierge – 1st & 2nd Shift / Weekends

American Cancer Society, Inc.; Iowa City (IA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Generous PTO

Medical benefits

Dental benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment at our lodge in Iowa City. The role supports check-in/out, information provision, transportation coordination, and safety protocols.

The position is on-call/as-needed with shifts including first and second shifts, hours varying by staffing needs, and weekend availability required.

Qualifications

• High School Diploma or Equivalent.
• Additional education or training in hospitality management or customer service is a plus.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.
• Communicate room turnovers to housekeeping and support the social work team as needed.
• Verify guest eligibility and enter guest or program information into lodge systems.

Skills

Customer service experience

Strong communication

Interpersonal skills

Multitasking

Flexible hours

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone systems

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

The pay rate will be $19.50/hr. This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including coverage for vacations, call-offs, planned time off, and unexpected absences. The primary coverage need is for 1st Shift (approximately 7:00 AM – 3:30 PM) and 2nd Shift (approximately 3:00 PM – 11:00 PM). Occasional overnight coverage may also be available. Weekend availability is required, and candidates should ideally be able to support both daytime and evening shifts.

ESSENTIAL FUNCTIONS

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Depending on the shift being covered, responsibilities may also include communicating room turnovers to housekeeping, accepting and processing referrals from the social work team, verifying guest eligibility, sending background-check information, conducting new-guest tours, supporting EMPOWER activities, and entering guest or program information into lodge systems.

EXPERIENCE/QUALIFICATIONS

High School Diploma or Equivalent

Additional education or training in hospitality management or customer service is a plus.

Previous experience in hospitality, guest services, or a related field is preferred.

Minimum 1 year of Customer Service Experience

KNOWLEDGE, SKILLS, AND ABILITY

Strong communication and interpersonal skills

Ability to work independently and multitask

Proficiency in Microsoft Office and multi-line phone systems

Excellent customer service and problem-solving skills

Ability to work flexible hours including evenings/weekends

Comfortable learning ACS systems and completing accurate computer-based documentation

Dependable and responsive when providing on-call coverage

TRAVEL REQUIREMENTS

Minimal travel required

PHYSICAL REQUIREMENTS

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.

Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.

At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.