On-call Banquet Server

Sage Restaurant Group; Colorado; On-site; USD 32,000 - 48,000; Full time

Job summary

Join a vibrant team at a luxury hotel that inspires unforgettable experiences. As a food service associate, you'll play a crucial role in delivering exceptional dining experiences, ensuring each guest feels welcomed and valued. This position offers an opportunity to thrive in a dynamic environment where your contributions matter. With a focus on personal growth and a commitment to excellence, you will be part of a culture that celebrates individuality and fosters a sense of community. If you are passionate about hospitality and eager to make a difference, this role is perfect for you!

Benefits

401(k) with Employer Matching

Discounts on Hotels and Restaurants

Discounted Garage Parking

Employee Referral Bonus Program

Qualifications

• Previous experience in a similar position for 3 months or longer.
• Basic knowledge of customer service and food service functions.

Responsibilities

• Provide prompt and courteous food service to customers.
• Set up and break down assigned functions safely and efficiently.
• Greet and serve guests following established service guidelines.

Skills

Customer Service Principles

Food Service Function

Restaurant Operations

Education

High School Education or Equivalent

Job description

Application open until 5/03/25 or until filled.

Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South American convivial dining culture, Toro features a ceviche bar, small plates and fresh locally sourced ingredients. We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek.

At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We're looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world’s best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness. Apply today and join us at Hotel Clio. You belong here!

Job Overview

Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.

Responsibilities

1. Read BEO and know how to complete a set-up.
2. Set tables in assigned area correctly and uniformly.
3. Keep station neat and clean while servicing guest per established policies and procedures.
4. Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
5. Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
6. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
7. Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
8. Complete assigned sidework.
9. Remain attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
10. Able to work flexible shifts to consist of mornings, afternoons, evenings, weekends and holidays.
11. Travel requirements - local travel for outside catering functions only.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Lifting trays, dish racks, glass racks, etc. 20 -40 lbs.
2. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
3. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
4. Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
5. Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
6. Mobility: Maneuver in narrow areas and between seated guests.
7. Continuous standing required to service guest functions; 100% of the time scheduled.
8. Climbing approximately 12 steps 20% of 8 hours.
9. No driving required.
10. Must have moderate comprehension and literacy to read use records and all special requests.
11. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
12. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
13. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
14. Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Supplemental Pay: Percentage of service charge

Eligible to participate in the Company’s 401(k) program with employer matching.

Great discounts on Marriott + Sage Hotels, Restaurants, and much more.

Discounted covered garage parking available for purchase.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.