On Call Banquet Server

Highgate; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a premier hospitality management company as a Banquet Server, where you'll play a vital role in creating memorable experiences for guests. This position involves setting up and serving food and beverages at various banquet functions, ensuring adherence to high service standards. You'll be part of a dynamic team that values customer satisfaction and operational excellence. If you have a passion for service and thrive in a fast-paced environment, this is the perfect opportunity to showcase your skills and grow within an innovative organization.

Qualifications

• Experience in hotel or a related field preferred.
• Ability to stand during entire shift and lift up to 50 pounds.

Responsibilities

• Set up and serve food and beverages at banquet functions.
• Respond to guest complaints and ensure satisfaction.
• Maintain cleanliness and organization of banquet space.

Skills

Customer Service

Multitasking

Problem Solving

Attention to Detail

Education

High School Diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Overview

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

Responsibilities

• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Serve guests according to the hotel’s standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents. Communicate with management, if necessary.
• Set all tables according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with all necessary supplies for food service functions.
• Clean up banquet space after the completion of the function and ensure all equipment and supplies are stored and restocked properly.
• Prepare rooms according to BEO and the various meal functions.
• Follow all money handling procedures when serving guests.
• Know the menu items for each function served and be able to give accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Flexible and sometimes long hours required.
• Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Show initiative, including anticipating guest or operational needs.