On Call Banquet Server

Wyndham Hotels & Resorts; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Banquet Server to provide exceptional service at banquet functions. This role involves setting up and serving food and beverages while ensuring guest satisfaction. The ideal candidate will possess strong customer service skills, the ability to multitask, and a friendly, service-oriented attitude. Join a dynamic team where your contributions will enhance the guest experience and help maintain the high standards of an innovative hospitality leader. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you!

Qualifications

• High School diploma or equivalent preferred; hotel or related experience is a plus.
• Ability to stand throughout the shift and exert up to 50 pounds of force occasionally.

Responsibilities

• Set up and serve food and beverages at banquet functions according to hotel standards.
• Respond to guest concerns and ensure overall guest satisfaction.
• Maintain a neat and stocked banquet storeroom with necessary supplies.

Skills

Customer Service

Problem-Solving

Multitasking

Effective Listening

Education

High School Diploma

Job description

Compensation

Type: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Highgate’s global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company guides all stages of the hospitality property cycle, from planning and development to recapitalization or sale. It also develops bespoke hotel brands and uses proprietary revenue management tools to optimize performance and asset value. With an experienced leadership team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Position Overview

The Banquet Server is responsible for setting up and serving food and beverages at banquet functions according to hotel standards.

Responsibilities

1. Perform preparatory tasks and side work to ensure prompt and efficient guest service.
2. Read the Banquet Event Order (BEO) and familiarize with the menu for the assigned function.
3. Serve guests courteously, professionally, and in accordance with hotel standards.
4. Respond to guest concerns, complaints, and accidents, and communicate with management as needed.
5. Set tables according to hotel standards.
6. Maintain a neat and stocked banquet storeroom with necessary supplies.
7. Clean and reset the banquet space after functions, storing and re-stocking equipment and supplies properly.
8. Prepare rooms according to BEO and meal functions.
9. Follow money handling procedures when serving guests.
10. Know menu items and provide accurate descriptions.
11. Ensure overall guest satisfaction.
12. Perform additional duties as assigned by management.

Qualifications

• High School diploma or equivalent preferred; hotel or related experience is a plus.
• Flexibility to work long hours as needed.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Ability to stand throughout the shift.
• Effective listening, understanding, and clarification skills.
• Ability to multitask and prioritize tasks to meet deadlines.
• Attentive, friendly, courteous, and service-oriented attitude towards guests and colleagues.
• Problem-solving skills, including anticipating and preventing issues.
• Initiative to anticipate guest and operational needs.