Omnichannel Support Specialist — Carlsbad

Energy Innovation Corp; Carlsbad (NM); Presencial; USD 39.000 - 57.000; A tiempo parcial

Descripción de la vacante

Kinder Morgan is seeking a Customer Support Specialist in Carlsbad, NM to anchor a high-performing revenue team. The role emphasizes omnichannel support, Change Management, and translating ServiceNow complexity for non-technical audiences.

1+ years of experience and a customer-focused approach are essential. We offer a part-time schedule with full benefits and a clear runway to grow via Customer Journey Mapping.

Formación

• Translate technical concepts for non-technical audiences.
• Demonstrate diplomacy and the ability to disagree professionally.
• Exhibit situational awareness in unfamiliar environments.
• Proven follow-through with shipped results.
• Solid foundation in Change Management (1+ years).
• Hands-on ServiceNow experience; comfort with complaint handling.
• Maintain a customer-focused attitude with strong interpersonal skills.

Responsabilidades

• Close the loop between ad spend and revenue, dollar for dollar.
• Read intent data and route high-priority leads first.
• Cultivate referral channels and strategic partnerships in Carlsbad.
• Open doors in Carlsbad, NM that a junior title cannot.
• Provide a territory plan the team can execute.
• Frame ROI in a way a Carlsbad CFO can defend internally.
• Feed sales with Change Management signals indicating buyer readiness.

Conocimientos

Translate concepts

Diplomacy

Situational awareness

Follow-through

Change Management

Customer focus

Interpersonal skills

Herramientas

ServiceNow

Descripción del empleo

Kinder Morgan is seeking a Customer Support Specialist in Carlsbad, NM to anchor a high-performing revenue team. The role emphasizes omnichannel support, Change Management, and translating ServiceNow complexity for non-technical audiences.

1+ years of experience and a customer-focused approach are essential. We offer a part-time schedule with full benefits and a clear runway to grow via Customer Journey Mapping.