Customer Service & Logistics Coordinator

Kinder Morgan Inc.; Summit (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Kinder Morgan, Inc. seeks a customer service/operations professional to manage all products for KM customers, maintain inventory records, reconcile variances, and serve as main contact for inquiries.

You will participate in daily SQE meetings, support SOPs, and ensure 100% accuracy across systems. You will collaborate with the CSM and Senior CSR, investigate complaints, verify orders, and coordinate with Operations, Dispatch, and Commercial to resolve issues promptly.

Qualifications

• High school diploma or GED equivalent.

Responsibilities

• Actively participate in daily SQE meetings with assigned team
• Be prepared to actively participate in the daily Customer Service/Operations sync call
• Work closely with Senior CSR to understand, develop, document, implement and maintain CSR operating procedures
• Execute all procedures and customer requirements according to SOP
• Follow through on customer related issues to ensure 100% customer satisfaction
• Maintain proficiency and accuracy using the various customer and KM information systems
• Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders
• Work closely with the CSM & Senior CSR to investigate and respond to all customer complaints and inquires
• Perform daily order verification; plant operating orders against Business Objects report
• Ensure paperwork is 100% complete and compliant
• Perform track administrator duties (either primarily or as back-up), which encompasses instructing the railroad where and when to spot incoming and outgoing railcars; including holiday and weekend rotation schedule
• Handle issues and problems related to the movement of the customers' product by interfacing with CSM, Operations, Senior CSR, Dispatch and Commercial to offer and execute solutions and adjustments in a timely manner
• Coordinate investigation, correction, documentation and response to all customer complaints
• Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands
• Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
• Identify, support and achieve individual and CS team goals
• Develop and maintain a positive working relationship with external customers, carriers and internal KM departments
• Coordinate customer processes with all departments; i.e. Operations/Maintenance shutdowns, non-routine processes
• Develop and provide internal reporting on customer service issues
• Month-end processing
• Ensure all transactions have been recorded accurately in the various systems
• Investigate and resolve all inventory variances outside of tolerance
• Review customer billing for accuracy
• Ensure all corporate directives/deadlines are met
• Perform all tasks with accuracy
• Perform job related special assignments as required

Education

High school diploma or GED equivalent

Job description

Kinder Morgan, Inc. seeks a customer service/operations professional to manage all products for KM customers, maintain inventory records, reconcile variances, and serve as main contact for inquiries.

You will participate in daily SQE meetings, support SOPs, and ensure 100% accuracy across systems. You will collaborate with the CSM and Senior CSR, investigate complaints, verify orders, and coordinate with Operations, Dispatch, and Commercial to resolve issues promptly.