Omni-Channel Support Specialist II

Koozie Group; Red Wing (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical HSA and HRA plans

401(k) with employer match

Employee assistance program

Employer-paid life insurance

Job summary

Koozie Group in Red Wing, Minnesota, is seeking a Customer Support Tier II – Omni Channel Support Specialist to deliver outstanding service across various platforms, including email and phone. We value excellence and require candidates to demonstrate empathy and critical thinking while resolving customer inquiries.

The ideal applicant will have 2-4 years in customer service, possess strong tech skills, and be proficient in Salesforce and Microsoft Office. Join us to help maintain our commitment to keeping the good going!

Qualifications

• 2 - 4 years customer service/support experience.
• Tech savvy with multiple communication channels.
• Working knowledge of Salesforce and accuracy in data entry.

Responsibilities

• Answer incoming customer inquiries across multiple channels.
• Deliver accurate information to ensure order execution.
• Research and resolve customer inquiries effectively.
• Mentor and lead team members to improve customer service.

Skills

Active listening

Critical thinking

Problem-solving

Empathy

Data entry accuracy

Education

High School Diploma or Equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

Koozie Group in Red Wing, Minnesota, is seeking a Customer Support Tier II – Omni Channel Support Specialist to deliver outstanding service across various platforms, including email and phone. We value excellence and require candidates to demonstrate empathy and critical thinking while resolving customer inquiries.

The ideal applicant will have 2-4 years in customer service, possess strong tech skills, and be proficient in Salesforce and Microsoft Office. Join us to help maintain our commitment to keeping the good going!