Omni-Channel Customer Support Specialist (Full-Time)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Channel in the United States (Virginia Beach) is seeking a full-time Customer Service professional to support NEX customers and stores by phone and email. You will report to Customer Contact Center Supervisors and handle orders, inquiries, and service requests with a focus on accuracy and courtesy.

The role requires responding to customer needs, tracking deliveries, and maintaining documentation. Flexible hours include evenings, weekends, holidays, and overtime as needed.

Qualifications

• 1-year responsible experience in customer contact center or work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
• 1-year progressively responsible experience in retail call center or other related sales performing the duties which constitute the principal work of the position to be filled.
• Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

• Responds to inquiries and assists customers and stores via phone and e-mail, maintaining documentation for customer orders.
• Manages difficult customer situations and escalates unresolved issues to a supervisor as necessary.
• Tracks orders and provides delivery status using multiple systems and external sites such as DHL and FedEx.
• Adapts to a 24/7 environment and works evenings, weekends, holidays and overtime as needed.

Job description

Omni Channel in the United States (Virginia Beach) is seeking a full-time Customer Service professional to support NEX customers and stores by phone and email. You will report to Customer Contact Center Supervisors and handle orders, inquiries, and service requests with a focus on accuracy and courtesy.

The role requires responding to customer needs, tracking deliveries, and maintaining documentation. Flexible hours include evenings, weekends, holidays, and overtime as needed.