Customer Support Specialist

Energy Innovation Corp; Carlsbad (NM); On-site; USD 39,000 - 57,000; Part time

Job summary

Kinder Morgan is seeking a Customer Support Specialist in Carlsbad, NM to anchor a high-performing revenue team. The role emphasizes omnichannel support, Change Management, and translating ServiceNow complexity for non-technical audiences.

1+ years of experience and a customer-focused approach are essential. We offer a part-time schedule with full benefits and a clear runway to grow via Customer Journey Mapping.

Qualifications

• Translate technical concepts for non-technical audiences.
• Demonstrate diplomacy and the ability to disagree professionally.
• Exhibit situational awareness in unfamiliar environments.
• Proven follow-through with shipped results.
• Solid foundation in Change Management (1+ years).
• Hands-on ServiceNow experience; comfort with complaint handling.
• Maintain a customer-focused attitude with strong interpersonal skills.

Responsibilities

• Close the loop between ad spend and revenue, dollar for dollar.
• Read intent data and route high-priority leads first.
• Cultivate referral channels and strategic partnerships in Carlsbad.
• Open doors in Carlsbad, NM that a junior title cannot.
• Provide a territory plan the team can execute.
• Frame ROI in a way a Carlsbad CFO can defend internally.
• Feed sales with Change Management signals indicating buyer readiness.

Skills

Translate concepts

Diplomacy

Situational awareness

Follow-through

Change Management

Customer focus

Interpersonal skills

Tools

ServiceNow

Job description

Kinder Morgan is assembling a high-performing revenue team, and we want a Customer Support Specialist to anchor it in Carlsbad, NM. Match 1 years and Customer Journey Mapping to this Carlsbad job and you unlock $39,000 - $57,000, a part-time schedule, and steady upward room.

Key Responsibilities

• Close the loop between ad spend and revenue, dollar for dollar
• Read intent data and route the Carlsbad hot leads first
• Cultivate referral channels and strategic partnerships in Carlsbad
• Open doors in Carlsbad, NM that a junior title alone can't
• Hand the Customer Support Specialist crew a territory plan they can actually run
• Frame the sharp-but-gentle ROI a Carlsbad, NM CFO can defend internally
• Feed sales the Change Management signals that say a buyer is ready now

What You'll Bring

• Experience translating ServiceNow complexity for a non-technical audience
• A communicator who can disagree without making it personal
• Sound instincts for reading a room you've never been in before
• Proven follow-through, measured in shipped things rather than good intentions
• A solid foundation in Change Management, refined over 1+ years
• Hands-on command of ServiceNow, with Complaint Handling as a close second
• Customer-focused outlook with strong interpersonal skills

What began as two engineers and a whiteboard in Carlsbad is now Kinder Morgan, an unfussy team obsessed with getting Omnichannel Support right. We treat every new Customer Support Specialist as a fresh set of eyes, so tell us what looks broken.

Think competitive $39,000 - $57,000, full benefits, a clear runway to grow your Customer Journey Mapping, and the latitude to work the way you work best.