Omnichannel Retail Specialist

Michaels; Lake Forest (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Michaels in Lake Forest, CA is seeking store team members to deliver friendly customer service and a fast checkout experience. The role includes helping customers locate products, performing truck unloading, stocking, and POS duties, and engaging shoppers inRewards and private label programs.

Team members participate in omni-channel processes (BOPIS/SFS), maintain planograms, and support store recovery, safety, and shrink programs while upholding SOPs and company standards.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Enrollments

BOPIS/SFS

Truck unloading

Stocking

Planograms

Merchandise recovery

SISO

AD sets

Shrink control

Safety programs

SOP adherence

Team interaction

Cross framing sales

Job description

Michaels in Lake Forest, CA is seeking store team members to deliver friendly customer service and a fast checkout experience. The role includes helping customers locate products, performing truck unloading, stocking, and POS duties, and engaging shoppers inRewards and private label programs.

Team members participate in omni-channel processes (BOPIS/SFS), maintain planograms, and support store recovery, safety, and shrink programs while upholding SOPs and company standards.