Omnichannel Retail Sales Lead & Coach

KnitWell Group; Charlotte (NC); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts (sister brands)

Professional development

Community impact partnerships

Job summary

Ann Taylor in Charlotte, NC is seeking a Sales Lead to model personalized customer experiences and support associates. You will collaborate with the Store Manager to become a store expert, step in as manager when needed, and drive a seamless omnichannel experience.

The role emphasizes coaching, team onboarding, and maintaining high visual and operational standards while keeping the customer at the center. Flexible evenings, weekends, and holidays are required.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point‑of‑sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative and can prioritize deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold visual and operational standards while focusing on the customer.
• Provide in‑the‑moment feedback and coaching so associates perform at their best.

Skills

Customer service

Coaching

Communication

Flexible availability

Tools

POS system

Job description

Ann Taylor in Charlotte, NC is seeking a Sales Lead to model personalized customer experiences and support associates. You will collaborate with the Store Manager to become a store expert, step in as manager when needed, and drive a seamless omnichannel experience.

The role emphasizes coaching, team onboarding, and maintaining high visual and operational standards while keeping the customer at the center. Flexible evenings, weekends, and holidays are required.