Omnichannel E‑commerce Order & Service Specialist

Brownie Points Inc; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Brownie Points Inc. is seeking an Order Management & Customer Service Specialist in Columbus, OH to capture orders from all channels, translate them into shipping instructions, and ensure timely fulfillment.

You will coordinate with Sales, Production, Fulfillment, Shipping, and Accounting to prevent errors and resolve issues. The role encompasses order entry, advanced Excel tasks, ShipStation administration, and customer service with a focus on accuracy, timing, and proactive communication

Qualifications

• Advanced Excel and CSV preparation for data import, validation, and reconciliation.
• ShipStation proficiency or fast mastery of order-management/shipping systems.
• Fast, accurate data entry with attention to details.

Responsibilities

• Capture and validate omnichannel orders; enter/import into ShipStation by cutoff.
• Create and maintain Excel/CSV templates and mappings for systems.
• Coordinate production, fulfillment, and shipping; monitor statuses and routes.

Skills

Advanced Excel

ShipStation

Data entry

Clear communication

Problem solving

Education

High school diploma

3+ years experience

Tools

Excel

ShipStation

Job description

Brownie Points Inc. is seeking an Order Management & Customer Service Specialist in Columbus, OH to capture orders from all channels, translate them into shipping instructions, and ensure timely fulfillment.

You will coordinate with Sales, Production, Fulfillment, Shipping, and Accounting to prevent errors and resolve issues. The role encompasses order entry, advanced Excel tasks, ShipStation administration, and customer service with a focus on accuracy, timing, and proactive communication