Customer Experience & Order Management Specialist

Hexion Inc.; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Hexion Inc. in Columbus, OH, is seeking a Customer Service Account Specialist to handle order-related activities and foster customer loyalty across departments.

You will input orders, manage changes, coordinate with plants for on-time shipments, and maintain accurate addresses and requirements.

The role emphasizes clear communication, multitasking in a fast-paced global environment, and collaboration with sales, credit, and operations.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Fluency in English; additional languages a plus.
• Strong communication skills, both written and verbal.
• Experience in fast-paced, international environments.

Responsibilities

• Serve as prime contact for order related activities.
• Build and maintain relationships with customers through multiple channels.
• Work with departments to achieve customer satisfaction.
• Input new order requests and manage modifications and cancellations.
• Coordinate with plants to support on-time order shipment.
• Ensure accurate customer addresses and contact information.
• Communicate proactively with customers on requirements and order status.
• Cross-train and provide backup for team as required.

Skills

English fluency

Cross-cultural communication

Customer service mindset

Detail oriented

Education

Bachelor's degree or equivalent

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Hexion Inc. in Columbus, OH, is seeking a Customer Service Account Specialist to handle order-related activities and foster customer loyalty across departments.

You will input orders, manage changes, coordinate with plants for on-time shipments, and maintain accurate addresses and requirements.

The role emphasizes clear communication, multitasking in a fast-paced global environment, and collaboration with sales, credit, and operations.