Solar Customer Experience Specialist — Escalations & Tech

Seeds Renewables; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Health insurance

PTO & parental leave

Stock options

Annual bonus

Job summary

Omnidian, Inc. is seeking a Customer Experience Specialist to manage high-sentiment escalations and guide customers to full system recovery. You will be the main contact for escalated issues, coordinating with internal teams and applying technical solar knowledge to restore performance.

You will handle regulatory and legal case management, communicate clearly and empathetically, and help optimize processes to improve the customer experience across the organization.

Qualifications

• 2+ years resolving high-sentiment disputes.
• 2+ years solar industry experience or related role.
• Proven ability to troubleshoot solar inverters and monitoring portals.

Responsibilities

• Own escalated case queue and drive first-contact resolution.
• Negotiate settlements with established authority within limits.
• Provide clear, professional, empathetic updates to customers and partners.
• Coordinate with Legal, Operations and Product teams for timely resolutions.
• Lead regulatory and legal case management activities when needed.

Skills

High-sentiment resolution

Solar industry knowledge

Technical troubleshooting

Tools

Zendesk or Salesforce

Job description

Omnidian, Inc. is seeking a Customer Experience Specialist to manage high-sentiment escalations and guide customers to full system recovery. You will be the main contact for escalated issues, coordinating with internal teams and applying technical solar knowledge to restore performance.

You will handle regulatory and legal case management, communicate clearly and empathetically, and help optimize processes to improve the customer experience across the organization.