Solar Customer Escalations Specialist

Omnidian; United States; On-site; USD 40,000 - 66,000; Full time

Job summary

Omnidian, Inc. is seeking a Customer Experience Specialist in the United States to manage high-sentiment escalations and guide customers toward full system recovery.

You will serve as the main contact for escalated cases and coordinate with internal teams to resolve issues, ensuring continuity of service and customer satisfaction. The role reports to the Customer Experience Manager and contributes to Omnidian's mission of maximizing energy asset performance and customer experience in the solar

Responsibilities

• Be the main point of contact for escalated customer escalations.
• Coordinate with internal teams to resolve friction and recover solar systems.
• Report to the Customer Experience Manager and serve as a central hub for issue resolution.

Job description

Omnidian, Inc. is seeking a Customer Experience Specialist in the United States to manage high-sentiment escalations and guide customers toward full system recovery.

You will serve as the main contact for escalated cases and coordinate with internal teams to resolve issues, ensuring continuity of service and customer satisfaction. The role reports to the Customer Experience Manager and contributes to Omnidian's mission of maximizing energy asset performance and customer experience in the solar