Customer Experience Specialist — Solar Projects

Trinity Solar; Reading (Berks County); On-site; USD 38,000 - 52,000; Full time

Job summary

Trinity Solar is seeking a Customer Service Representative to deliver an exceptional customer experience from project inception to completion. You will communicate professionally with customers and across departments to ensure project successful delivery.

The role emphasizes relationship building with customers, accurate information flow, and timely documentation to support solar project timelines.

Qualifications

• Customer service experience preferred but not required.
• Strong communication skills demonstrated in calls, emails, and texts.
• Able to manage time effectively and prioritize tasks.

Responsibilities

• Develop positive relationships with customers and colleagues.
• Monitor active projects to ensure information accuracy and deadlines.
• Coordinate with customers and sales reps to obtain documentation for solar projects.
• Use call management, email, and text messaging to communicate with customers.

Skills

Communication skills

Time management

Problem solving

Attention to detail

Team player

Salesforce experience

Office software

Tools

Microsoft Office

Adobe PDF

Document Management

Salesforce

Job description

Trinity Solar is seeking a Customer Service Representative to deliver an exceptional customer experience from project inception to completion. You will communicate professionally with customers and across departments to ensure project successful delivery.

The role emphasizes relationship building with customers, accurate information flow, and timely documentation to support solar project timelines.