Customer Experience Specialist

Omnidian; United States; On-site; USD 40,000 - 66,000; Full time

Job summary

Omnidian, Inc. is seeking a Customer Experience Specialist in the United States to manage high-sentiment escalations and guide customers toward full system recovery.

You will serve as the main contact for escalated cases and coordinate with internal teams to resolve issues, ensuring continuity of service and customer satisfaction. The role reports to the Customer Experience Manager and contributes to Omnidian's mission of maximizing energy asset performance and customer experience in the solar

Responsibilities

• Be the main point of contact for escalated customer escalations.
• Coordinate with internal teams to resolve friction and recover solar systems.
• Report to the Customer Experience Manager and serve as a central hub for issue resolution.

Job description

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA

The Job

Are you ready to make a meaningful impact in the solar industry? As a Customer Experience Specialist at Omnidian, you\'ll play a pivotal role in managing high-sentiment escalations and ensuring our customers receive a path to total system recovery. In this role, you will be the main point of contact for escalated customer escalations, helping them find a clear path to getting their solar systems back up and running. Combining deep technical solar expertise with empathetic communication. You will report to the Customer Experience Manager and act as a central hub, coordinating with internal teams to resolve routine friction and keep the planet’s energy assets performing at their best.