Omnichannel Associate - Customer Service & Fulfillment

JCPenney; Lexington (KY); On-site; USD 16,531 - 20,664; Full time

Job summary

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, and general operations.

The role emphasizes strong customer service, order processing, and inventory management while meeting performance standards in a fast-paced retail environment. This position is based in Lexington, KY and offers hourly pay with benefits.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor’s degree preferred; high school diploma required.
• Results-driven with ability to solve problems and drive sales.
• Strong ownership and teamwork with positive attitude.

Responsibilities

• Greet and assist customers, provide outstanding service and promote products.
• Support Enterprise Fulfillment: pick orders, pack, and process Ship from Store.
• Assist with jcp.com operations and stock area organization.
• Maintain general store operations and participate in inventory.
• Meet performance standards including shrink, safety, and productivity.

Skills

Customer service

Sales

Communication

Teamwork

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Job description

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, and general operations.

The role emphasizes strong customer service, order processing, and inventory management while meeting performance standards in a fast-paced retail environment. This position is based in Lexington, KY and offers hourly pay with benefits.