Omni Order Fulfillment Supervisor

BJ's Wholesale Club, Inc.; Chesterfield (MO); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Weekly pay

DailyPay

Free BJ’s memberships

Generous PTO

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking an Omni Supervisor to lead club operations and drive department performance. You will oversee Omni team members, manage policies, and ensure outstanding member experiences while coordinating digital initiatives like BOPIC, Same Day Delivery, Curbside, Express Pay and Ship from Club.

You will mentor teams, analyze data, and push for continuous improvement, maintaining high standards and adherence to SOPs.

Qualifications

• Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting.
• Goal setting for performance and meeting deadlines.
• Organizing workflow.
• Assigning tasks, supporting staff, and reporting to Assistant Club Management.
• Monitoring employee productivity.
• Communicating with Club Leadership – relaying information.
• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Able to own and deliver against strategic initiatives and objectives.
• Committed to driving outstanding service to all Members.
• Open shift availability required
• Must be 18 years of age.
• Previous order pulling experience preferred.
• Previous RF scanner experience preferred.
• Computer proficiency required.

Responsibilities

• Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area.
• Updates merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas.
• Utilizes a handheld scanner device (RF) to pick orders from the sales floor and verify merchandise.
• Communicates problems with inventory and equipment with Home Office and can recommend process improvements with inventory discrepancies.
• Reviews and manages daily and weekly OMNI reporting.
• Maintains all club policies and procedures, including proper dress code attire.

Skills

Team leadership

Performance goals

Workflow organization

Task assignment

Productivity monitoring

Leadership communication

Strategic initiatives

Service excellence

Open shifts

18+ age

Order pulling

RF scanner

Computer proficiency

Tools

RF scanner

Job description

BJ’s Wholesale Club is seeking an Omni Supervisor to lead club operations and drive department performance. You will oversee Omni team members, manage policies, and ensure outstanding member experiences while coordinating digital initiatives like BOPIC, Same Day Delivery, Curbside, Express Pay and Ship from Club.

You will mentor teams, analyze data, and push for continuous improvement, maintaining high standards and adherence to SOPs.