Omni/Ops Team Lead: Fulfillment & Inventory

Belk; Smithfield (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Belk in Smithfield, NC seeks an Omni/Ops Team Lead to drive sales and deliver a positive customer experience by processing inbound deliveries and outbound shipments, stocking shelves, and maintaining store facilities. This hourly role includes monthly bonus eligibility and collaboration with merchandising and selling teams to achieve store objectives.

Responsibilities include leading shipping and fulfillment, inventory accuracy, labor planning, and ensuring smooth omni and operations workflow.

Qualifications

• 1+ years of retail experience.
• Excellent customer service skills.
• Flexible schedule including nights, weekends and holidays.
• Able to lift up to 50 lbs and push/pull up to 500 lbs.
• Proficient with smartphones/tablets and Windows devices.

Responsibilities

• Drive sales and ensure customer-ready merchandise.
• Lead shipping, fulfillment, and inventory accuracy.
• Manage replenishment and store facilities tasks.
• Plan labor and forecast workload with leadership.
• Support omni and operations objectives.
• Foster a positive store culture and teamwork.

Skills

Customer service

Retail experience

Communication skills

Self-direction

Technology comfort

Tools

Windows OS

Mobile devices

Job description

Belk in Smithfield, NC seeks an Omni/Ops Team Lead to drive sales and deliver a positive customer experience by processing inbound deliveries and outbound shipments, stocking shelves, and maintaining store facilities. This hourly role includes monthly bonus eligibility and collaboration with merchandising and selling teams to achieve store objectives.

Responsibilities include leading shipping and fulfillment, inventory accuracy, labor planning, and ensuring smooth omni and operations workflow.