Omni Experience Lead - Bonus Eligible

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking an Omni Experience Manager to lead a team of fulfillment associates, driving store sales and profitability through accurate order execution and outstanding customer service.

You will coordinate cross-functional efforts across omni, operations, and selling teams, manage planning and forecasting, and coach staff to achieve key metrics while maintaining a positive store culture.

Qualifications

• 3+ years of Retail Leadership experience.
• Ability to coach and develop others.
• Strong analytical and decision-making skills.

Responsibilities

• Lead a team of fulfillment associates to deliver accurate, efficient customer orders.
• Collaborate with omni, operations, and selling teams to optimize performance and profitability.
• Plan, organize, and prioritize weekly leadership workload and initiatives.
• Monitor forecasted needs and allocate labor hours to meet store goals.
• Ensure inventory accuracy, asset protection, and safety compliance.

Skills

Retail leadership

Analytics

Mentorship

Communication

Adaptability

Team motivation

Windows experience

Tools

Omni planning tools

Reporting tools

Windows

Tablets & smartphones

Job description

Belk, Inc. & Belk eCommerce LLC. is seeking an Omni Experience Manager to lead a team of fulfillment associates, driving store sales and profitability through accurate order execution and outstanding customer service.

You will coordinate cross-functional efforts across omni, operations, and selling teams, manage planning and forecasting, and coach staff to achieve key metrics while maintaining a positive store culture.