Omni Experience Lead - Fulfillment & Customer Excellence

Belk; Hattiesburg (MS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk in Hattiesburg, MS is seeking an Omni Experience Lead to drive sales and create a positive customer experience by executing orders with accuracy, speed, and collaboration with merchandising, operations, and selling teams.

This is an hourly position with monthly bonus eligibility. You will lead a team to deliver omni excellence, manage fulfillment and customer pickup areas, forecast labor, and ensure readiness during peak periods while maintaining asset protection and store safety.

Qualifications

• Own tasks and contribute to store success.
• Use data, guidance, and judgement to make timely decisions.
• Lead and develop team members to achieve store goals.
• Provide excellent customer service and clear communication.
• Demonstrate comfort with technology and devices used in-store.
• 1+ years of retail experience and a customer-service mindset.

Responsibilities

• Own objectives and drive key metrics for store performance.
• Lead omni order fulfillment: picking, packing, shipping; maintain equipment.
• Communicate daily goals and tasks; build team knowledge.
• Forecast labor hours and participate in planning meetings.
• Track fulfillment supply usage and place replenishment orders.
• Adapt to changing forecast and business needs.

Skills

Ownership & accountability

Data-driven decisions

Team leadership

Customer service

Communication

Technology literacy

Retail experience

Flexible schedule

Tools

Windows OS

Smartphones & tablets

Job description

Belk in Hattiesburg, MS is seeking an Omni Experience Lead to drive sales and create a positive customer experience by executing orders with accuracy, speed, and collaboration with merchandising, operations, and selling teams.

This is an hourly position with monthly bonus eligibility. You will lead a team to deliver omni excellence, manage fulfillment and customer pickup areas, forecast labor, and ensure readiness during peak periods while maintaining asset protection and store safety.