Omni-Channel Fulfillment & Service Associate

Macy's, Inc.; Willow Grove (PA); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Résumé du poste

Macy’s, Inc. is seeking a Fulfillment Colleague to create a seamless shopping experience for omni-channel customers. You will combine sales-floor engagement with back-of-house fulfillment, selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup.

You’ll greet customers with hospitality and resolve issues professionally, contributing to sales and loyalty. This role emphasizes attention to detail, teamwork, and operational excellence to support

Qualifications

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges

Responsabilités

• Greet customers with genuine hospitality and resolve issues professionally on the floor, at curbside or during order fulfillment
• Assist with in-store and curbside pickup, pick, pack and ship online orders with care
• Maintain a shoppable space by restocking merchandise, updating signs and pricing, and organizing stockroom
• Wrap up the day by organizing the stockroom and preparing the team for the next day
• Support one another with honesty, care, and collaboration to deliver excellent service and store results

Description du poste

Macy’s, Inc. is seeking a Fulfillment Colleague to create a seamless shopping experience for omni-channel customers. You will combine sales-floor engagement with back-of-house fulfillment, selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup.

You’ll greet customers with hospitality and resolve issues professionally, contributing to sales and loyalty. This role emphasizes attention to detail, teamwork, and operational excellence to support