Omni-Channel Fulfillment Specialist

Macy's; Newport Beach (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Fulfillment Colleague to blend sales floor engagement with back‑of‑house fulfillment, selecting merchandise, packing and shipping online orders, and helping with in‑store and curbside pickup. You will greet customers warmly, resolve issues, and support store success with precise execution.

Your role emphasizes attention to detail, teamwork, and delivering exceptional service that drives sales and loyalty across channels.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Effective communication with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules in English.
• Strong teamwork and customer service mindset.

Responsibilities

• Assist with in-store and curbside pickup and online order fulfillment.
• Engage customers on the sales floor with hospitality and resolve issues.
• Receive merchandise, tag items, and organize stockroom for smooth operations.
• Wrap up day with accurate order completion and stockroom organization.
• Promote Macy's Loyalty benefits and assist with new customer accounts.

Skills

Flexible availability

Communication skills

English reading/comprehension

Team collaboration

Sales goals

Credit accounts knowledge

Customer engagement

Adaptability

Tools

POS system

Handheld devices

Cash register

Job description

Macy's is seeking a Fulfillment Colleague to blend sales floor engagement with back‑of‑house fulfillment, selecting merchandise, packing and shipping online orders, and helping with in‑store and curbside pickup. You will greet customers warmly, resolve issues, and support store success with precise execution.

Your role emphasizes attention to detail, teamwork, and delivering exceptional service that drives sales and loyalty across channels.