Omni-Channel Fulfillment Specialist

Macy's; Denver (CO); On-site; USD 17,000 - 22,000; Full time

Job summary

Macy's is seeking a Fulfillment Colleague to deliver a seamless and personalized shopping experience for our omni-channel customers. This role blends sales floor engagement with back-of-house fulfillment—selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup.

You will greet customers with genuine hospitality, resolve issues professionally, and support store success with teamwork, attention to detail, and a commitment to operational excellence.

Qualifications

• Experience in retail or customer service preferred.
• Ability to communicate effectively in English.
• Comfort with physical tasks and lifting up to 30 lbs.

Responsibilities

• Engage with customers on the sales floor and provide genuine hospitality.
• Assist with in-store and curbside pickups and resolve issues professionally.
• Pack and ship online orders and maintain organized stockroom.

Skills

Customer service

Teamwork

Communication

Flexibility

Job description

Macy's is seeking a Fulfillment Colleague to deliver a seamless and personalized shopping experience for our omni-channel customers. This role blends sales floor engagement with back-of-house fulfillment—selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup.

You will greet customers with genuine hospitality, resolve issues professionally, and support store success with teamwork, attention to detail, and a commitment to operational excellence.