Omni-Channel Fulfillment Associate

Macy's; Atlanta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Macy's is hiring a Fulfillment Colleague to combine sales floor engagement with back-of-house fulfillment. You will select merchandise, pack and ship online orders, and assist with in-store and curbside pickup while greeting customers with genuine hospitality.

You will help resolve issues, maintain an organized stockroom, and support loyalty benefits. Strong teamwork and attention to detail drive store success.

Qualifications

• Flexible availability to work days, evenings, weekends and holidays.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules in English.

Responsibilities

• Assist customers on the floor, greet with hospitality, and resolve issues professionally.
• Fulfill online orders, pack and ship, and assist with curbside pickup.
• Maintain a clean, organized sales floor and stockroom to support operations.
• Support loyalty program messaging and drive good customer experiences.

Skills

Flexible availability

Communication skills

Team collaboration

Adaptability

Sales orientation

Customer focus

Problem solving

Reading policies in English

Job description

Macy's is hiring a Fulfillment Colleague to combine sales floor engagement with back-of-house fulfillment. You will select merchandise, pack and ship online orders, and assist with in-store and curbside pickup while greeting customers with genuine hospitality.

You will help resolve issues, maintain an organized stockroom, and support loyalty benefits. Strong teamwork and attention to detail drive store success.