Omni-Channel Customer Manager, Cat Treats

Mars; Bentonville (AR); On-site; USD 120,000 - 170,000; Full time

Job summary

Mars is seeking a Customer Manager, Treats, to develop and execute an omni-channel strategy with Walmart, driving sustainable growth and strong customer partnerships. The role spans annual planning, promotions, assortment, and cross-functional execution across in-store and digital channels.

The ideal candidate has 5–7 years in customer management, experience with syndicated data, and strong presentation skills.

Qualifications

• Bachelor's degree required.
• 5-7 years of customer management experience.
• Experience with syndicated data sources such as Nielsen, Retail Link, and Luminate.
• Experience using syndicated data systems (Nielsen, IRI, Scintilla), retail portals, sales forecasting, and financial management tools.
• Strong presentation and communication skills.
• Proficiency with Microsoft Excel, PowerPoint, and Word.
• High learning agility and ability to operate in a dynamic environment.

Responsibilities

• Develop and execute customer and category growth strategies for Walmart and Mars.
• Lead annual business planning, including assortment, innovation, promotional, and omni-channel strategies.
• Build and present customer-facing selling stories and strategic business recommendations using shopper, category, and business insights.
• Support line reviews, joint business planning, customer meetings, and strategic partnership initiatives.
• Manage sales forecasts and business plans utilizing shipment, consumption, and performance trends.
• Develop business recaps and actionable recommendations based on performance insights.
• Drive assortment, display, feature, search, media, and digital commerce initiatives.
• Collaborate with cross-functional teams to align resources and execution plans.

Skills

Presentation skills

Communication

Learning agility

Education

Bachelor's degree

Tools

Nielsen

Retail Link

Luminate

Nielsen (IRI/Scintilla)

Job description

Mars is seeking a Customer Manager, Treats, to develop and execute an omni-channel strategy with Walmart, driving sustainable growth and strong customer partnerships. The role spans annual planning, promotions, assortment, and cross-functional execution across in-store and digital channels.

The ideal candidate has 5–7 years in customer management, experience with syndicated data, and strong presentation skills.