Ohio Market Hospitality Lead

Landing; Columbus (OH); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Room to grow

Competitive pay

Equity: Stock options

Full benefits: Medical, dental, vision

Financial wellness: 401(k)

Time to recharge: generous paid time

Travel perk: Landing Stays

Job summary

Landing is seeking a Field Operations Manager to own a segment of Ohio properties end-to-end, including reservations, guest experience, partnerships, and ongoing operations. You’ll coordinate with property teams to keep units ready, onboard new properties, and drive performance across the market.

Ideal candidates bring hospitality experience in high-volume settings and a demonstrated ability to operate autonomously.

Qualifications

• Hospitality operations experience in hotel, short-term rental, or high-volume guest-facing roles.
• Demonstrated ownership of a market, property, or operation with autonomy.
• Strong organizational skills and ability to close tickets and follow through.

Responsibilities

• Own Reservations across Landing’s platform and OTA partners (Airbnb, Booking.com).
• Manage member experience from booking to checkout and handle inquiries and escalations.
• Build relationships with property management teams and housekeeping partners.
• Coordinate reservations and escalate maintenance with property teams to ensure readiness.
• Onboard and launch new properties in your segment.
• Track KPIs (NPS, CSAT, cleaning quality) and report results to the Hub Manager.

Skills

Hospitality operations experience

Ownership of market/operation

Organization & follow-through

Calm under pressure

Ambiguity tolerance

Job description

Landing is seeking a Field Operations Manager to own a segment of Ohio properties end-to-end, including reservations, guest experience, partnerships, and ongoing operations. You’ll coordinate with property teams to keep units ready, onboard new properties, and drive performance across the market.

Ideal candidates bring hospitality experience in high-volume settings and a demonstrated ability to operate autonomously.