Market Hospitality Lead — Growth & Operations

Landing; Houston (TX); Vor Ort; USD 60.000 - 68.000; Vollzeit

Benefits dieser Stelle

Stock options

Medical benefits

401(k) plan

Performance bonus

Vehicle stipend

Room to grow

Paid time off

Travel stipend

Zusammenfassung

Landing seeks a Field Operations Manager to own a market segment from end to end in Houston. You will manage the member experience, reservations, and unit readiness, coordinating with property teams and vendors.

This role drives growth by onboarding new properties and building playbooks while reporting results to the Hub Manager. Ideal candidates bring 2+ years in hospitality or high-volume guest-facing operations, proven ownership, and the ability to thrive in a fast-paced, ambiguous

Qualifikationen

• 2+ years in hotel operations, short-term or vacation rental management, or high-volume guest-facing ops.
• Ability to own property/market with autonomy and decision-making authority.
• Strong ticket handling and follow-through to close out tasks.
• Grace under pressure with multiple urgent tasks.
• Comfort with ambiguity in a growth-stage company; document decisions.
• Valid driver’s license and reliable transportation.

Aufgaben

• Own the full guest journey from booking to checkout across channels.
• Manage reservations on Landing and OTA platforms like Airbnb and Booking.com.
• Coordinate with housekeeping and maintenance to ensure unit readiness.
• Build and sustain partnerships with property management teams and vendors.
• Onboard, set up, and launch new properties in your segment.
• Track KPIs (NPS, CSAT, cleaning quality, growth) and report to Hub Manager.

Kenntnisse

Hospitality experience

Ownership

Follow-through

Calm under pressure

Ambiguity tolerance

Driver's license

Jobbeschreibung

Landing seeks a Field Operations Manager to own a market segment from end to end in Houston. You will manage the member experience, reservations, and unit readiness, coordinating with property teams and vendors.

This role drives growth by onboarding new properties and building playbooks while reporting results to the Hub Manager. Ideal candidates bring 2+ years in hospitality or high-volume guest-facing operations, proven ownership, and the ability to thrive in a fast-paced, ambiguous