Market Hospitality Manager & Guest Experience Owner

Landing, Inc.; Houston (TX); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Vehicle stipend

Stock options

Comprehensive benefits

401(k) plan

Paid time off

Travel perk

Job summary

Landing, Inc. is hiring for a Field Operations Manager in Houston to own a market segment from end to end. You’ll manage the guest journey, reservations, and vendor relationships while ensuring unit readiness across a growing portfolio of properties.

You’ll collaborate with housekeeping and maintenance teams, onboard new properties, and drive KPIs like NPS and CSAT. A driver’s license and ability to work evenings/weekends are required.

Qualifications

• 2+ years in hotel operations, short-term or vacation rental management, or other high-volume guest-facing work.
• Experience owning a property, market, or operation with autonomy.
• Ability to close tickets and follow through on tasks.
• Calm under pressure when multiple priorities are urgent.
• Comfort with ambiguity at a growth-stage company and ability to document solutions.
• Valid driver’s license with reliable transportation.

Responsibilities

• Own the full guest journey from booking to checkout across all channels.
• Manage bookings on Landing’s platform and OTA partners like Airbnb and Booking.com.
• Coordinate with housekeeping and maintenance to ensure unit readiness.
• Build strong partnerships with property management teams and vendors.
• Onboard and launch new properties within your market segment.
• Track and improve market KPIs and report results to the Hub Manager.

Skills

Hospitality operations

Ownership

Follow-through

Calm under pressure

Ambiguity tolerance

Driver’s license

Job description

Landing, Inc. is hiring for a Field Operations Manager in Houston to own a market segment from end to end. You’ll manage the guest journey, reservations, and vendor relationships while ensuring unit readiness across a growing portfolio of properties.

You’ll collaborate with housekeeping and maintenance teams, onboard new properties, and drive KPIs like NPS and CSAT. A driver’s license and ability to work evenings/weekends are required.