Hospitality Ops Lead: Guest Experience & Team Performance

Ohio Farmers Insurance Company; Westfield Center (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Ohio Farmers Insurance Company is seeking a Hospitality Operations Supervisor to lead the Hospitality Operations team at our corporate location. The role oversees daily operations, ensuring service quality and guest satisfaction while supporting leaders across locations.

Responsibilities include staffing, budgeting, inventory control, and collaboration with other departments to drive performance and maintain safety standards.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–5 years of experience in hospitality operations.

Responsibilities

• Oversee day-to-day operations and manage staff.
• Ensure guest experiences meet service standards and address feedback.
• Plan staffing and labor budgets, and monitor labor costs.
• Collaborate across departments to drive performance and interdepartmental coordination.

Skills

Team management

Budgeting

Staff development

Customer service

Strategic planning

Education

Bachelor's degree in Hospitality Management

Job description

Ohio Farmers Insurance Company is seeking a Hospitality Operations Supervisor to lead the Hospitality Operations team at our corporate location. The role oversees daily operations, ensuring service quality and guest satisfaction while supporting leaders across locations.

Responsibilities include staffing, budgeting, inventory control, and collaboration with other departments to drive performance and maintain safety standards.