Regional Guest Experience Lead

Continental; Groveport (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Coverage

401(k) with company match

Paid Time Off

Wellness Programs

Referral bonus

Job summary

Continental is seeking a Guest Experience Specialist to elevate the guest experience across a defined Ohio territory. You will work closely with Account Managers and market teams to champion hospitality standards and drive client satisfaction, traveling frequently to client locations and coordinating Grand Openings and client events.

You will schedule visits, document feedback, and help ensure consistent brand delivery across multiple sites, while leveraging mobile apps and scheduling tools to

Qualifications

• Excellent verbal and written communication skills.
• Highly organized and detail-oriented with calendar management experience.
• Proficient with mobile apps, spreadsheets, and scheduling tools.
• Acts as brand ambassador representing Continental with professionalism.

Responsibilities

• Serve as the dedicated Guest Experience Specialist for a defined region.
• Partner with Account Manager to understand location nuances and share insights.
• Coordinate Grand Openings within the territory, including pre-opening planning and on-site execution.
• Plan and execute client engagement events and partnerships with vendors.
• Schedule site visits in advance and log details in the Guest Experience Schedule.
• Track activities, follow-ups, and improvements using internal tools.
• Identify service gaps and communicate feedback to location leadership.

Skills

Verbal & written communication

Organized & detail-oriented

Scheduling & calendar management

Brand ambassador

Cross-functional collaboration

Guest-focused mindset

Tools

Scheduling tools

Job description

Continental is seeking a Guest Experience Specialist to elevate the guest experience across a defined Ohio territory. You will work closely with Account Managers and market teams to champion hospitality standards and drive client satisfaction, traveling frequently to client locations and coordinating Grand Openings and client events.

You will schedule visits, document feedback, and help ensure consistent brand delivery across multiple sites, while leveraging mobile apps and scheduling tools to