Extended Ops Management - Principal Process Manager

Capital One; Richmond (VA); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Principal Process Manager to drive engagement management and performance across offshore teams while partnering with onshore stakeholders. The role emphasizes contract governance, process improvements and delivery leadership in a hybrid work environment.

The position requires experience in Commercial Banking, supplier management, and project management, with opportunities for performance-based incentives and comprehensive benefits.

Qualifications

• Bachelor's Degree or Military experience required.
• At least 2 years of Commercial Banking experience.
• Experience in Supplier Management is preferred.
• Experience with process or project management is preferred.
• Experience with Commercial Credit and Treasury Management products preferred.
• Experience with change management and G Suite applications beneficial.

Responsibilities

• Act as Engagement Manager for offshore process areas, partnering with onshore stakeholders.
• Manage offshore utilization, enablement, and delivery.
• Oversee vendor Statements of Work and contract changes.
• Handle escalations and support vendor transitions and tech changes.

Skills

Commercial Banking

Supplier Management

Process Management

Project Management

Change Management

G Suite

Education

Bachelor's Degree or Military experience

Tools

G Suite applications

Job description

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

Vendor/ Captive Management & Contract Management (Extended Ops)

• Act as the Engagement Manager for multiple offshore process areas by partnering with onshore stakeholders for offshore performance management, training and ongoing support
• Take accountability for offshore utilization, enablement, and delivery in assigned areas.
• Maintain knowledge and applications of contractual Statements of Work with the Vendor
• Proactively handle escalations, support new vendor transitions, and manage change management and tech changes/advancements related to offshore partners.

Metrics & Data Management

• Utilize in-depth knowledge of process performance and data collection methods to monitor utilization rates, working closely with the business and validate resource needs.
• Support onshore stakeholders on analysis efforts for root cause identification of any issues
• Provide insights to leadership on offshore performance through MBRs (Monthly Business Reviews) against contractual benchmarks. Develop and present project materials to the Leadership Team and stakeholders

Process Improvements

• Consistently step in for process and project management support, driving process improvements across assigned offshore areas.
• Define "well-managed" routines for process areas. Problem-solve for issues in the process and elevate as needed.
• Obtain feedback from onshore on offshore performance to drive continuous improvement
• Oversee all aspects of assigned offshore and team related projects and own status reporting. Identify and drive delivery for key milestones, risks, and mitigation efforts. Participate in touchpoints and provide status updates to senior leaders for your workstream in partnership with the program lead.

Non- Associate & Talent Management

• Responsible for new hire onboarding and offboarding activities, access management including mandatory training completion
• Serve as a strategic talent partner to both onshore and offshore to match offshore roles to talent

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic qualifications

• Bachelor's Degree or Military experience
• At least 2 years of Commercial Banking experience

Preferred Qualifications

• 2+ years experience in Supplier Management
• 2+ years experience with Process or Project management
• 3+ years of experience with Commercial Credit and Treasury Management Products, Commercial Operations processes, Commercial Underwriting & Portfolio Management
• 1+ years of experience with change management
• 1+ years of experience with G Suite applications

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

#CommOps

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Plano, TX: $98,900 - $112,900 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).