Clerical

National Grid; Northampton (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

National Grid is seeking an Operations Clerk to provide clerical and administrative support across Operations Support functions. You will process internal customer requests via face-to-face meetings, correspondence, phone, or other technologies.

You will use several systems including STORMS, NJUNS, ARCOS, ADMS, PORT, SAP, CSS, GIS and Microsoft Office to complete tasks and maintain records. The role requires basic typing, filing, and strong customer communication skills.

Qualifications

• High school diploma or equivalent required.
• Ability to type ~25 words per minute.
• Ability to communicate clearly with staff and customers.
• Legible handwriting; proficient filing procedures.
• Ability to pass clerical standard tests.
• Ability to learn company policies and forms.

Responsibilities

• Perform clerical work for Operations Support Departments.
• Handle and process internal customer requests via meetings, correspondence, phone, or other tech.
• Utilize computer programs (STORMS, NJUNS, ARCOS, ADMS, PORT, SAP, CSS, GIS, MS Office).

Skills

Operate office equipment

Typing 25 wpm

Communication skills

Filing and clerical procedures

Clerical test ability

Policy knowledge

Education

High school diploma or equivalent

Tools

STORMS

NJUNS

ARCOS

ADMS

PORT

SAP

CSS

GIS

Microsoft Office

Job description

Job Purpose

Operations Clerk provides clerical and administrative support to one of various Operations Support functions throughout the Operations Support Jurisdictional Departments. All other duties usually assigned this classification

Key Accountabilities

• Perform clerical work and related duties for any Operations Support Jurisdictional Department as assigned
• Clerk will handle and process all internal customer requests by face-to-face meetings, correspondence, telephone, or other applicable technology
• Responsible for clerical functions in all Operations Support utilizing computer programs (including but not limited to STORMS, NJUNS, ARCOS, ADMS, PORT, SAP, CSS, GIS and Microsoft Office)

Qualifications

• • Must be able to operate office equipment such as computer, calculator, copier/scanner/fax
  • Must have high school diploma or equivalent.
  • Type approximately 25 words per minute.
  • Must have the ability to converse intelligently in a pleasant, understandable, and helpful manner with department staff, internal and external customers.
  • Must be a legible penman, proficient in filing and office procedures, and must be able to assume responsibilities for routine clerical work.
  • Must have the ability to pass accepted clerical standard tests.
  • Must have the ability to acquire a sufficient knowledge of Company policies and practices to prepare and maintain various forms, records and reports required in department.

  Working Conditions / Physical Requirements:

  • Employee may be required to work during heavy activity periods and emergency situations.
  • Must possess and maintain valid drivers license with no restrictions on hours of operations.
  • May be required to work in a confined, indoor area for an extended period of time.

  * Comments: The company will have the ability to move this clerk where needed within New England. They will be paid mileage when moved off of their platform.*

More Information

Hourly Pay Rate - $28.18

Location - Leeds

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.