Office Systems Technician II - Print & IT Pro

Konica Minolta Business Solutions Canada; Kenai (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Konica Minolta offers an opportunity to join our team as an Office Systems Associate 2. You will diagnose, repair, and service KM MFPs and printers on-site, while coordinating with clients to keep operations running smoothly.

Travel regionally on a daily basis and occasionally beyond the local area for training. The role requires a high school diploma, technical training, and a valid driver's license, with ongoing training provided by us.

Qualifications

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times.
• Excellent verbal and written communications skills.
• Teamwork; must work well with others
• Understands territory parts budget and inventory control
• Basic knowledge of Word and Excel.
• Minimum of High School diploma or GED required.
• Technical School training preferred.
• 1-2 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus
• Pass background, security and drug test.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must have reliable transportation and a valid driver's license.
• Ability to lift up to 50 pounds.

Responsibilities

• Performs on-site maintenance, diagnostics, repairs and customer call assistance on assigned KM MFP and printers & non-KM printers; installs/de-installs equipment and troubleshoots networking on Windows/MAC OS, loads drivers, transfers address books, and performs firmware upgrades.
• Travel locally daily to various customer sites while managing territory workload and maintaining customer communication.
• Occasionally travel outside local area for training.
• Communicate with management on customer or field issues.
• Complete training classes and service of products; request assistance when needed to meet customer demands.
• Follow call handling procedures while maintaining productivity metrics.
• Show progress in technical abilities and troubleshooting; access service literature via company assets.
• Maintain ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.
• Complete weekly timesheets and expense reports timely.
• Provide sales support as required.

Skills

Electrical/Mechanical aptitude

Time management

Communication skills

Teamwork

Driver's license

Lift up to 50 lbs

Microsoft Word

Microsoft Excel

Printing knowledge

Education

High School diploma or GED

Technical School training preferred

1-2 years of technical/repair experience

N+ or equivalent certification

Job description

Konica Minolta offers an opportunity to join our team as an Office Systems Associate 2. You will diagnose, repair, and service KM MFPs and printers on-site, while coordinating with clients to keep operations running smoothly.

Travel regionally on a daily basis and occasionally beyond the local area for training. The role requires a high school diploma, technical training, and a valid driver's license, with ongoing training provided by us.