Office Systems Field Technician II

Konica Minolta Business Solutions U.S.A., Inc.; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Car allowance

Laptop provided

Phone provided

Tuition reimbursement

Paid holidays

Job summary

Konica Minolta is seeking an Office Systems Associate 2 (Field Service Technician) to perform maintenance and repairs on Konica Minolta products, travel to customer sites within the assigned territory, diagnose issues and ensure minimal downtime.

You will build professional relationships, document visits, and collaborate with Account Management to resolve client problems, with paid training and a generous benefits package supporting career growth.

Qualifications

• 0-2 years servicing/repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates to the Konica Minolta Systems for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

Skills

0-2 years servicing/repairing office

A+ or N+ Certification

Education

High School Diploma/GED or equivalent experience

Job description

Konica Minolta is seeking an Office Systems Associate 2 (Field Service Technician) to perform maintenance and repairs on Konica Minolta products, travel to customer sites within the assigned territory, diagnose issues and ensure minimal downtime.

You will build professional relationships, document visits, and collaborate with Account Management to resolve client problems, with paid training and a generous benefits package supporting career growth.