Field Service Technician – Office Equipment

Konica Minolta Business Solutions Canada; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Training provided

IT networks exposure

Car allowance + paid mileage

Laptop and phone provided

Inclusive workplace environment

Comprehensive benefits (health, 401k,-

Job summary

Konica Minolta is seeking an Office Systems Associate 2 (Field Service Technician) to join our team and support our customers across the territory. You will perform maintenance, diagnostics and repairs on Konica Minolta equipment, while building strong customer relationships and ensuring high satisfaction.

We provide paid training, hands-on experience with current technology, and opportunities to grow within a leading IT and printing solutions company.

Qualifications

• 0-2 years experience of servicing/repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.
• A+ or N+ Certification preferred and exposure to IT Networks a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity.
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity.
• Log service visits and document updates to the Konica Minolta Systems for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

Education

High School Diploma/GED

Job description

Konica Minolta is seeking an Office Systems Associate 2 (Field Service Technician) to join our team and support our customers across the territory. You will perform maintenance, diagnostics and repairs on Konica Minolta equipment, while building strong customer relationships and ensuring high satisfaction.

We provide paid training, hands-on experience with current technology, and opportunities to grow within a leading IT and printing solutions company.