Office Assistant

Air Comfort, Inc; Spencer (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Simple IRA

Paid time off

Referral bonuses

Company outings

Job summary

A. Arsenault & Sons, Inc. in Spencer, MA is hiring an Office Support Specialist to be the friendly, professional voice for our customers and keep day-to-day operations running smoothly.

You'll handle customer calls, perform administrative tasks, and assist with lead qualification and light sales-for-service during peak seasons, with training provided and a collaborative team environment.

Qualifications

• Strong verbal and written communication skills.
• Warm, professional approach with customers.
• Previous customer service, office support, administrative, or inside-sales experience.
• Strong attention to detail and follow-through.
• Comfort discussing additional services when they genuinely make sense for the customer.
• Proficiency in Microsoft Excel and comfort working with spreadsheets.
• Willingness to ask questions, learn, and gradually take ownership of the role.

Responsibilities

• Administrative responsibilities to support day-to-day activities.
• Serve as primary point of contact for incoming customer calls.
• Answer questions, gather information, and provide professional, friendly service.
• Ask thoughtful qualifying questions to better understand customer needs.
• Identify opportunities for additional services such as aeration, overseeding, or grub protection.
• Create new customer leads and ensure accurate information is entered into the system.
• Document customer conversations and follow-up activity.
• Complete virtual property measurements using tools such as Google Earth, Street View and MassMapper (training provided).

Skills

Customer service

Communication

Organizational skills

Problem solving

Phone support

Excel

Attention to detail

Independent worker

Tools

Google Earth

Google Street View

MassMapper

Job description

A. Arsenault & Sons, Inc. is a family-owned and operated company based in Spencer, MA, with over 40 years of experience serving our local communities. Today, we proudly operate multiple franchise brands, including Weed Man Lawn Care, Mosquito Hero, and Christmas Decor.

Are you someone who enjoys talking with customers, being organized, solving problems, and learning new things? We are hiring an Office Support Specialist to join our team. In this role, you’ll be the friendly, professional voice our customers hear when they call while also helping keep our day-to-day operations running smoothly behind the scenes.

This role is a unique combination of customer service, office support, lead qualification, and light sales-through-service. During our busy lawn season, you’ll spend a good portion of your day assisting customers by phone. During the slower season, your focus will shift toward virtual property measurements, administrative projects, and preparing for the season ahead. We’re looking for someone dependable, curious, organized, and comfortable wearing a few different hats throughout the year. If you enjoy helping people, learning new skills, and being part of a small team where your work truly matters, we’d love to hear from you!

We Offer:

• Pay rate of $22-$25 hourly (based on experience).
• Medical, dental, vision, life, and disability insurance.
• Simple IRA, paid time off, referral bonuses, and company outings.

What You’ll Do as our Office Support Specialist:

• Administrative responsibilities to support the day-to-day activities of the organization
• Serve as a primary point of contact for incoming customer calls.
• Answer questions, gather information, and provide professional, friendly service.
• Ask thoughtful qualifying questions to better understand customer needs.
• Identify opportunities for additional services such as aeration, overseeding, or grub protection.
• Create new customer leads and ensure accurate information is entered into the system.
• Document customer conversations and follow-up activity.
• Complete virtual property measurements using tools such as Google Earth, Google Street View and MassMapper (training provided).

What We’re Looking for in our Office Support Specialist:

• Strong verbal and written communication skills.
• A warm, professional approach with customers.
• Previous customer service, office support, administrative, or inside-sales experience.
• Strong attention to detail and follow-through.
• Good critical-thinking and problem-solving skills.
• Comfort discussing additional services when they genuinely make sense for the customer.
• Strong proficiency in Microsoft Excel and comfort working with spreadsheets on a regular basis.
• Basic comfort working with numbers and measurements.
• Confidence learning new software and technology.
• A willingness to ask questions, learn, and gradually take ownership of the role.
• Comfort working independently at times while also being part of a supportive team.

If you’re looking for a role where your work matters and every day brings something new, we’d love to hear from you!