In-Office Elite Customer Service Specialist

Super Service Today; Danvers (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation

Paid holidays

Growth opportunities

Job summary

Super Service Today in Massachusetts is hiring a Customer Service Specialist to be the voice of the company. This full-time, in-office role handles inbound calls, schedules service using ServiceTitan, resolves issues, and ensures clients feel supported and valued.

We value calm under pressure, professionalism, and turning tough calls into positive experiences. Join a high-energy, drama-free team focused on long-term growth and exceptional customer care.

Qualifications

• Absolute Rock Stars on the phone.
• Strong multitaskers who can manage calls, scheduling, and client follow-up without missing a beat.
• Excellent written and verbal communication skills.
• Team players with a positive attitude who want to grow with us long-term.
• Detail-oriented, organized, and dependable – we rely on you to keep the customer experience seamless.

Responsibilities

• Answer inbound calls and provide outstanding customer service on every call.
• Schedule appointments quickly and accurately using ServiceTitan.
• Calmly handle upset customers and turn stressful situations into positive outcomes.
• Maintain accurate records of client communication.
• Communicate clearly with field technicians to ensure jobs are handled efficiently.
• Follow up with clients to ensure their expectations were exceeded.

Skills

Phone skills

Multitasking

Communication

Team player

Detail oriented

Tools

ServiceTitan

Job description

Super Service Today in Massachusetts is hiring a Customer Service Specialist to be the voice of the company. This full-time, in-office role handles inbound calls, schedules service using ServiceTitan, resolves issues, and ensures clients feel supported and valued.

We value calm under pressure, professionalism, and turning tough calls into positive experiences. Join a high-energy, drama-free team focused on long-term growth and exceptional customer care.