Office Support Dispatch Specialist

WVU Medicine; Alaska; On-site; USD 48,000 - 64,000; Full time

Job summary

WVU Medicine is seeking an Office Support Dispatch Specialist for night shifts to coordinate non-emergency medical transport in collaboration with EMS duty supervisors. The role includes administrative support across patient care documentation, logistics, supply chain, and facilities.

Ideal candidates bring dispatcher and EMS experience, CAD proficiency, and strong organizational skills to ensure timely transport and compliance. This on-site position supports Monongalia EMS in Morgantown, WV.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver's License required.
• Two years of dispatcher experience.
• Two years as a medical provider (EMT/Paramedic/MA/RN/etc.).
• Experience in EMS industry.

Responsibilities

• Process requests for patient transportation.
• Coordinate pre-approvals and medical necessity where possible.
• Assist with PCS completion and facility compliance.
• Answer calls and provide exceptional customer service.
• Monitor ground asset locations for tracking.
• Use CAD to enter calls and assign assets.
• Coordinate transport with mutual aid agencies.
• Ensure paperwork compliance and crew feedback processes.
• Provide logistics support and restock assets.
• Data entry and filing to keep operations organized.

Skills

Verbal communication

Written communication

Computing systems

Organizational skills

Problem solving

Multitasking

Call intake process

Education

High School Diploma or equivalent

Valid Driver's License

Tools

CAD systems (Zoll/Zeurcher)

Job description

Office Support Dispatch Specialist (Night Shift)

2026-08-20 WVU Medicine all cities, AK

Description:

Welcome! We're excited you're considering an opportunity with us! Below, you'll find other important information about this position.

In collaboration with Monongalia EMS Duty supervisor, this position will provide comprehensive coordination of non-emergency medical transport services. In addition to primary duties, this position will provide administrative and operational support in patient care documentation, logistics, supply chain, facilities and other administrative and operational areas.

Minimum Qualifications:

Education, Certification, And/Or Licensure:

• High School Diploma or equivalent.
• Valid Driver's License.

Preferred Qualifications:

Education, Certification, And/Or Licensure:

• Certified Dispatcher.
• Current or previous medical certification or license (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.).

Experience:

• At least Two (2) years of experience as a dispatcher.
• At least Two (2) years as a medical provider (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.).
• Experience in the EMS industry.
• Experience in Computer Aided Dispatch (CAD) systems (Zoll and/or Zeurcher).
• Experience in EMS billing, coding, and compliance.

Core Duties and Responsibilities:

• Processes requests for patient transportation.
• Ensures proper medical necessity (if possible).
• Coordinates any pre-approvals (if necessary).
• Assists with Physician Certification Statement (PCS) completion and compliance with requesting facilities.
• Answers phone calls and provide exceptional customer service.
• Monitors the location of ground assets to ensure accurate tracking to meet the transport need.
• Utilizes the CAD system to enter call information and assign assets efficiently.
• Works with mutual aid agencies to coordinate transport needs.
• Ensures paperwork compliance and crew feedback processes.
• Provides logistics support and restocking of assets.
• Assist with data entry, filing, and keeping the operation organized.

Physical Requirements:

• Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of heavy objects and materials.
• Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

Working Environment:

• Essential functions are regularly performed without exposure to adverse environmental conditions; performance of functions in the field may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, traffic hazards, bright/dim lights, toxic agents, human bites, explosives, water hazards, violence, disease, pathogenic substances, or rude/irate people.

Skills and Abilities:

• Ability to effectively communicate verbally and in writing.
• Ability to utilize computing systems that are required for essential job functions.
• Reliable and self-motivated.
• Ability to understand and solve complex problems.
• Exceptional organizational skills with a high attention to detail.
• Flexibility and ability to work on multiple projects.
• Ability to follow a standardized call intake process.

Additional Job Description:

Scheduled Weekly Hours:

40

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

AHS LLC AHS LLC

Cost Center:

4851 AHS LLC EMS Monongalia

Address:

• 801 J D Anderson Drive
• Morgantown
• West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.