Office Support Dispatch Specialist (Night Shift)

West Virginia University; Morgantown (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

West Virginia University Health System is seeking a dispatcher for its Monongalia EMS operation. The role handles patient transportation requests, ensures medical necessity, and coordinates pre-approvals while supporting PCS completion and facility compliance.

The ideal candidate has 2+ years in EMS/dispatch, working knowledge of CAD systems (Zoll/Zeurcher), and EMS-related certifications. Strong communication and organization are essential for success in this on-site role in Morgantown, WV.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License required.
• Certified Dispatcher preferred; EMS certifications welcome.
• Current or prior medical certification or licensure (EMT, Paramedic, RN, etc.) eligible.

Responsibilities

• Processes requests for patient transportation.
• Ensures proper medical necessity (if possible).
• Coordinates any pre-approvals (if necessary).
• Assists with Physician Certification Statement (PCS) completion and compliance with requesting facilities.
• Answers phone calls and provide exceptional customer service.
• Monitors the location of ground assets to ensure accurate tracking to meet the transport need.
• Utilizes the CAD system to enter call information and assign assets efficiently.
• Works with mutual aid agencies to coordinate transport needs.
• Ensures paperwork compliance and crew feedback processes.
• Provides logistics support and restocking of assets.
• Assist with data entry, filing, and keeping the operation organized.

Skills

Communication

Computing systems

Reliability

Problem solving

Organization

Flexibility

Call intake

Education

High School Diploma

Driver’s License

Certified Dispatcher

Medical certification/licensure

Tools

Zoll CAD

Zeurcher CAD

Job description

MINIMUM QUALIFICATIONS :

• High School Diploma or equivalent.
• Valid Driver’s License.

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School Diploma or equivalent.
• Valid Driver’s License.

PREFERRED QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Certified Dispatcher.
• Current or previous medical certification or license (EMT,Paramedic, Clinical Associate, Medical Assistant, RN, etc.).

EXPERIENCE:

• At least Two (2) years of experience as a dispatcher.
• At least Two (2) years as a medical provider (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.).
• Experience in the EMS industry.
• Experience in Computer Aided Dispatch (CAD) systems (Zoll and/or Zeurcher).
• Experience in EMS billing, coding, and compliance.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Processes requests for patient transportation.
• Ensures proper medical necessity (if possible).
• Coordinates any pre-approvals (if necessary).
• Assists with Physician Certification Statement (PCS) completion and compliance with requesting facilities.
• Answers phone calls and provide exceptional customer service.
• Monitors the location of ground assets to ensure accurate tracking to meet the transport need.
• Utilizes the CAD system to enter call information and assign assets efficiently.
• Works with mutual aid agencies to coordinate transport needs.
• Ensures paperwork compliance and crew feedback processes.
• Provides logistics support and restocking of assets.
• Assist with data entry, filing, and keeping the operation organized.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of heavy objects and materials.
• Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Essential functions are regularly performed without exposure to adverse environmental conditions; performance of functions in the field may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, traffic hazards, bright/dim lights, toxic agents, human bites, explosives, water hazards, violence, disease, pathogenic substances, or rude/irate people.

SKILLS AND ABILITIES:

• Ability to effectively communicate verbally and in writing.
• Ability to utilize computing systems that are required for essential job functions.
• Reliable and self-motivated.
• Ability to understand and solve complex problems.
• Exceptional organizational skills with a high attention to detail.
• Flexibility and ability to work on multiple projects.
• Ability to follow a standardized call intake process.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

AHS LLC AHS LLC

Cost Center:

4851 AHS LLC EMS Monongalia

Address:

801 J D Anderson Drive

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries(collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does nottolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.