Office Support Dispatch Specialist (Night Shift)

Mon EMS, Inc.; Morgantown, Northern (WV, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Monongalia EMS is seeking a dispatcher/coordinator to oversee non-emergency patient transportation, liaise with facilities, and support logistics across EMS operations.

The role includes coordinating pre-approvals, maintaining documentation, and ensuring accurate asset tracking and customer service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver's License required.
• Two years dispatcher experience.
• Two years as medical provider (EMT/Paramedic/RN, etc.)

Responsibilities

• Process requests for patient transportation.
• Ensure medical necessity when possible.
• Coordinate pre-approvals when necessary.
• Assist with PCS completion and compliance with facilities.
• Answer calls and provide excellent customer service.
• Monitor ground asset locations for tracking.
• Use CAD to enter call info and assign assets efficiently.
• Coordinate transport needs with mutual aid agencies.
• Ensure paperwork compliance and crew feedback processes.
• Provide logistics support and restocking of assets.
• Data entry and filing to keep operations organized.

Skills

Communication skills

CAD systems experience

Organizational skills

Problem solving

Reliability

Multitasking

Verbal/written clarity

Education

High School Diploma

Valid Driver's License

Tools

CAD systems (Zoll/Zeurcher)

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position. In collaboration with Monongalia EMS Duty supervisor, this position will provide comprehensive coordination of non-emergency medical transport services. In addition to primary duties, this position will provide administrative and operational support in patient care documentation, logistics, supply chain, facilities and other administrative and operational areas.

MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.
2. Valid Driver’s License.

PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Certified Dispatcher.
2. Current or previous medical certification or license (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.).

EXPERIENCE:

1. At least Two (2) years of experience as a dispatcher.
2. At least Two (2) years as a medical provider (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.).
3. Experience in the EMS industry.
4. Experience in Computer Aided Dispatch (CAD) systems (Zoll and/or Zeurcher).
5. Experience in EMS billing, coding, and compliance.

CORE DUTIES AND RESPONSIBILITIES:

1. Processes requests for patient transportation.
2. Ensures proper medical necessity (if possible).
3. Coordinates any pre-approvals (if necessary).
4. Assists with Physician Certification Statement (PCS) completion and compliance with requesting facilities.
5. Answers phone calls and provide exceptional customer service.
6. Monitors the location of ground assets to ensure accurate tracking to meet the transport need.
7. Utilizes the CAD system to enter call information and assign assets efficiently.
8. Works with mutual aid agencies to coordinate transport needs.
9. Ensures paperwork compliance and crew feedback processes.
10. Provides logistics support and restocking of assets.
11. Assist with data entry, filing, and keeping the operation organized.

PHYSICAL REQUIREMENTS:

1. Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of heavy objects and materials.
2. Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

WORKING ENVIRONMENT:

1. Essential functions are regularly performed without exposure to adverse environmental conditions; performance of functions in the field may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, traffic hazards, bright/dim lights, toxic agents, human bites, explosives, water hazards, violence, disease, pathogenic substances, or rude/irate people.

SKILLS AND ABILITIES:

1. Ability to effectively communicate verbally and in writing.
2. Ability to utilize computing systems that are required for essential job functions.
3. Reliable and self-motivated.
4. Ability to understand and solve complex problems.
5. Exceptional organizational skills with a high attention to detail.
6. Flexibility and ability to work on multiple projects.
7. Ability to follow a standardized call intake process.

Additional Job Description:

Scheduled Weekly Hours: 40
Shift: Exempt/Non-Exempt: United States of America (Non-Exempt)
Company: AHS LLC AHS LLC Cost Center: 4851 AHS LLC EMS Monongalia Address: 801 J D Anderson Drive Morgantown West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Thank you for your interest in working with Allied Health Solutions.

As a provider of specialty pharmacy services, comprehensive lab services, and durable medical equipment, Allied Health Solutions is dedicated to our patients, providers, and vendors. Together, we create a healthcare partnership committed to delivering dedicated service, cutting-edge products, and comprehensive, compassionate patient care.