Office Services Workflow Specialist

RRD Company; Los Angeles (CA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer discounts

Job summary

RRD Company is seeking a Workflow Coordinator for Office Services in Los Angeles. You will coordinate workflow for reprographics, mail, reception, facilities, and AV services, while supporting other back-office functions as needed and maintaining client relationships.

The role emphasizes teamwork, accuracy, and the ability to lift up to 50 lbs, with a strong focus on service quality and operational efficiency in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow to meet rapid deadlines.
• Intermediate computer skills, especially Microsoft Office.
• Familiar with reprographics, mail, or other admin support services.
• Proficient with reprographics equipment, mail, phone and digital equipment.
• Strong customer service and professional communication skills.
• Attention to detail and accuracy.
• Able to handle confidential information.
• Professional demeanor under pressure and strong work ethic.
• Independent decision-making and problem-solving within procedures.
• Excellent problem-solving and escalation awareness.
• Able to work with diverse teams in a fast-paced setting.
• Self-motivated with a positive attitude.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties.
• Assist the team with large or complex jobs and high volumes of requests.
• Ensure the team provides outstanding service and builds client relationships.
• Elevate operational problems to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read and interpret emails, calls, or forms to understand requests.
• Communicate with manager and client on deadlines.
• Direct quality assurance to maintain workflow efficiency and client satisfaction.
• Monitor workflow to ensure timely, accurate job completion.
• Assess requests to select best equipment/resources.
• Ensure adherence to standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner.
• Maintain logs and reporting documentation.
• Assist with conference rooms setup, mail/messenger, and reception tasks.
• Must lift up to 50 lbs regularly.
• Adhere to company and client policies.
• Use equipment and supplies cost-effectively.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Team collaboration

Multitasking

Self-motivated

Interpersonal skills

Deadline-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Reprographics equipment

Office hardware

Mail processing systems

Job description

RRD Company is seeking a Workflow Coordinator for Office Services in Los Angeles. You will coordinate workflow for reprographics, mail, reception, facilities, and AV services, while supporting other back-office functions as needed and maintaining client relationships.

The role emphasizes teamwork, accuracy, and the ability to lift up to 50 lbs, with a strong focus on service quality and operational efficiency in a fast-paced environment.