Office Services & Hospitality Specialist

RRD; New York (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD is seeking an Office Services Associate to provide back office support for our client teams, focusing on reprographics and mail services in physical and digital environments.

You will maintain job tickets, logs, and deadlines, communicate with supervisors and clients, and work in a fast-paced, collaborative setting. Able to lift up to 50 lbs, you will follow policy and ensure quality service.

Qualifications

• High school diploma or equivalent.
• Minimum one year office services experience, preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back-office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Written and verbal communication

Attention to detail

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Mail equipment

Email

Reprographics

Job description

RRD is seeking an Office Services Associate to provide back office support for our client teams, focusing on reprographics and mail services in physical and digital environments.

You will maintain job tickets, logs, and deadlines, communicate with supervisors and clients, and work in a fast-paced, collaborative setting. Able to lift up to 50 lbs, you will follow policy and ensure quality service.