Office Services & Reprographics Specialist

RRD; Washington (District of Columbia); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Job summary

RRD is seeking an Office Services Associate to provide daily back office services including reprographics and mail for client teams. The role requires multitasking in a fast-paced environment, strong customer service, and ability to lift up to 50 lbs.

Schedule is Monday–Friday, with potential travel to different worksites. Responsibilities include managing job tickets, following procedures, and coordinating with supervisors or clients on deadlines.

Qualifications

• High school diploma or equivalent.
• 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Team player

Attention to detail

Deadline-driven

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Job description

RRD is seeking an Office Services Associate to provide daily back office services including reprographics and mail for client teams. The role requires multitasking in a fast-paced environment, strong customer service, and ability to lift up to 50 lbs.

Schedule is Monday–Friday, with potential travel to different worksites. Responsibilities include managing job tickets, following procedures, and coordinating with supervisors or clients on deadlines.